We ship worldwide from Bali & Ireland on business days.

Orders are processed and dispatched within 4 business days.

Shipping Rates & Delivery Times

Indonesia 🇮🇩

– Free shipping on all orders

– Local orders around Canggu sent with Gojek (you’ll be contacted before delivery)

– Tracking shared the day after dispatch

Europe 🇪🇺

– Free shipping with insurance on orders above €100

– Below €100: €8 Express Post (no insurance) / €14 Registered Post (insured)

– Delivery: 4–10 business days (may vary depending on carrier delays or remote locations)

– Shipped from within the EU, so no import duties for EU member countries

Ireland 🇮🇪

– Free shipping with insurance on orders above €100

– Below €100:

– Free pick up in Lusk, Co. Dublin

– €5 An Post next working day delivery (no tracking)

– €9.50 An Post next working day delivery (with tracking)

– Domestic shipping, so no import duties apply

United Kingdom (UK) 🇬🇧

– Free insured shipping on orders over £90

– Below £90: £5 Royal Mail Tracked

– Delivery: 2–7 business days (may vary depending on carrier delays or remote locations)

- UK orders ship once a week

Switzerland 🇨🇭

– Free shipping with insurance on orders above CHF 90

– Below CHF 90: CHF 9.50 Express Post (no insurance) / CHF 14 Registered Post (insured)

– Delivery: 4–12 business days (may vary depending on carrier delays or remote locations)

USA 🇺🇸

– Free shipping with insurance on orders above $150 USD

– Below $150: $20 FedEx (duties prepaid, no extra fees on delivery - valid for orders placed from 17 Sept 2025)

– Delivery: 4–12 business days (may vary depending on carrier delays or remote locations)

Australia 🇦🇺

– Free shipping with insurance on orders above $180 AUD

– Below $180: $19 Express (no insurance) / $25 Registered (insured)

– Delivery: 4–12 business days (may vary depending on carrier delays or remote locations)

New Zealand 🇳🇿

– Free shipping with insurance on orders above €150

– Below €150: €12 Express (no insurance) / €17 Registered (insured)

– Delivery: 4–12 business days (may vary depending on carrier delays or remote locations)

Rest of World 🌐

– Free shipping on orders above €150

– Below €150: €12 flat rate (registered & insured)

– Delivery: 4–12 business days (may vary depending on carrier delays or remote locations)

Import Duties & Taxes

– Customers in Indonesia and the EU will not be charged customs duties

– International customers: duties, tariffs and/or taxes may apply depending on your country, and are the customer’s responsibility

– Estimated delivery times do not include customs clearance

– If you refuse to pay duties/taxes and the parcel is returned to us, all shipping costs (both ways) and any fees will be deducted from your refund. If the parcel is discarded by customs or the courier, no refund will be issued

Tracking

– Tracking is provided for all orders, unless specified otherwise (e.g., some P.O. Box shipments)

– Tracking details will be sent to your email once your order has shipped

Order Cancellations

– Orders can be cancelled within 24 hours of purchase for a full refund

– After 24 hours, the order is final (including pre-orders)

Although we hope you love your SunDaze pieces, we understand there may be times when you’d like to return something. We offer the following return options:

– Size exchange – no extra charge

– Store credit – valid for 24 months, with a 5% bonus added

– Refund – full refund of the product price, minus the original shipping costs

Return shipping is not covered by us.

Return Conditions

– Items must be unworn, unwashed, and in original condition with all packaging intact

– Swimwear must have the hygiene sticker intact

– Return request must be made within 14 days of delivery

– Returns shipped after 14 days may be eligible for store credit at our discretion

– Shipping fees are non-refundable

👉 Start your return here: Returns Portal

Or email us: hello@sundazesurf.com

Exemptions

We cannot accept returns or exchanges for:

– Items purchased on sale or with a discount of 20% or more

– Final sale items

– Purchases from trunk shows, pop-ups, or retail partners

– Pre-loved items

– Gift cards

– Giveaway prizes

– Orders placed from the U.S. (we do not accept U.S. returns due to high international shipping and duties)

Faulty Items

If you receive a faulty item, please email hello@sundazesurf.com before returning. Faulty items must be reported within 14 days of delivery and returned in original condition.

Delivery Failure / Return to Sender / Abandoned Packages 🚚

– If a package cannot be delivered due to incorrect address or phone number, the courier will hold it for a limited time according to their policy

– After this, it may be returned at your expense (shipping/duties will be deducted from refund) or discarded

– Discarded packages are not eligible for refund or replacement

– If you refuse to accept a package, return costs (including duties) will be deducted from any refund

– Please note: carriers have their own rules for handling failed deliveries, and we must follow their process