Rates and lead times

We ship from Bali & Ireland on business days.

Please note the national holidays for Bali here and the public holidays for Ireland here.

Indonesia

We offer free shipping on all orders in Indonesia. We aim to process and dispatch orders within 4 business days. There will be a 1 day delay of the shipment being visible on your order status, because our partner ships the orders at the end of the day and shares the tracking info the day after.

Orders in Bali will be sent with Gojek. Our shipping partner will contact you before sending the package to make sure that you are available to receive it.

EU

We offer free shipping with insurance on orders above €150. For orders below €150, we have two shipping options available:

• €9 Express post (no insurance)
• €14 Registered post (with insurance)

We aim to process and dispatch orders within 4 business days. Please allow 4-10 business days for delivery. We ship from within the EU, so no import duties will be charged for countries that are part of the European Union.

Ireland

We offer free shipping with insurance on orders above €150. For orders below €150, we have three delivery options available:

• Free pick up in Lusk, County Dublin
• €5 An Post next working day delivery (no tracking)
• €9,50 An Post next working day delivery (with tracking)

We aim to process and dispatch orders within 4 business days. We ship domestically, so no import duties will be charged.

USA

We offer free shipping with insurance on orders above $160 (USD). For orders below $160, we have two shipping options available:

• $15 Express post (no insurance)
• $19 Registered post (with insurance)

We aim to process and dispatch orders within 4 business days. Please allow 4-12 business days for delivery. Sometimes delivery can take longer than expected, especially for more remote locations. If you need your order for a certain date, please let us know and we can check the best express shipping option available for your address.

Australia

We offer free shipping with insurance on orders above $240 (AUD). For orders below $240, we have two shipping options available:

• $22 Express post (no insurance)
• $29 Registered post (with insurance)

We aim to process and dispatch orders within 4 business days. Please allow 4-12 business days for delivery. Sometimes delivery can take longer than expected, especially for more remote locations. If you need your order for a certain date, please let us know and we can check the best express shipping option available for your address.

New Zealand

We offer free shipping with insurance on orders above $160 (USD). For orders below $160, we have two shipping options available:

• $15 Express post (no insurance)
• $19,50 Registered post (with insurance)

We aim to process and dispatch orders within 4 business days. Please allow 4-12 business days for delivery. Sometimes delivery can take longer than expected, especially for more remote locations. If you need your order for a certain date, please let us know and we can check the best express shipping option available for your address.

Rest of the World

We offer free shipping on orders above $160 (USD). For orders below $160, we charge a flat rate of $15. We ship with registered post and your order is insured.

We aim to process and dispatch orders within 4 business days. Please allow up to 4-12 business days for delivery. Sometimes delivery can take longer than expected, especially for more remote locations. If you need your order for a certain date, please let us know and we can check the best express shipping option available for your address.

*Please note that import duties and taxes are not included in these costs and SunDaze takes no responsibility for extra costs incurred.

Tracking numbers will be provided on all orders, unless specified otherwise.

Where can I find the tracking number?

Once the product has been shipped, we will notify you via your registered email address.

When will my order be shipped?

Your order will be shipped as soon as it is processed in our warehouse. This can take up to 4 business days.

My package seems to be stuck in the post, what should I do?

If your order was shipped with An Post and it has arrived in the destination country, you can track it on the website of the national postal service. If it doesn't show up there either, please contact us at hello@sundazesurf.com.

The order status shows "Delivered", but I have not received it yet

Please contact us at hello@sundazesurf.com.

Do I need to pay customs duties or taxes?

We ship from Bali and Ireland. Customers in Indonesia and the EU will not be charged customs duties. Customs duties for international shipments vary by country. If you are charged customs duties, you will be responsible for paying them.

Delivery failure/Return to sender/Abandoned package

If a package cannot be delivered to the specified shipping address due to an incorrect shipping address or phone number, the package will be held at the local distribution courier center for 30 days, after which it will either be returned to the sender (SunDaze Surf) at your expense or disposed of, depending on the couriers' rules and regulations. Costs of a returned package include shipping/duties. This amount will be deducted from the total amount refunded.

If your package is discarded, you will not be entitled to a replacement or refund for your order.

For international customers, if you refuse to accept your package, it will be returned to the sender (SunDaze Surf) at your expense. Cost includes shipping/duties. This amount will be deducted from the total amount refunded.

If returned, the package will be held at customs for 30 days, after which it will be disposed of. If your package is discarded, you will not be entitled to a replacement or refund for your order.

We want nothing more than for you to adore your surf suit or any other products you purchase from us and not feel the need to return any item. Please consult the sizing chart whereby measurements are provided in order for you to find the perfect fit. If you have any questions regarding fit or anything related to the garment, do not hesitate to reach out, we are more than happy to help. Send us an e-mail or DM and we will get back to you as soon as we can.

Return options

Although we hope you love your SunDaze items, there may be times when you need to return something to us.We offer the following return options:
 
1) Size exchange: exchange for a different size at no additional charge;
2) Store credit issued as a gift card that will remain valid for 24 months after being issued;
3) Monetary refund: a full refund of the product minus the shipping fee that we paid to ship the package to you.

When you return a product, return shipping is for your own expense as return shipping is not covered by us. Upon return of the product in good condition, we will process the return option of your choice.

We always recommend to ship with a trackable shipping service and/or purchasing shipping insurance. We cannot be held responsible for any goods lost or damaged in transit.

The item must be unworn, unwashed and in the same condition as you received it, including in the original packaging. For hygienic reasons, all swimwear garments must be returned with their original hygiene sticker intact and untampered. We will not be accepting any products that don’t meet the criteria for returns. The item must be shipped back to us within 14 days after delivery date of your order. Shipping costs are non-refundable.

We can receive returns in Ireland and Bali.

To complete your return or exchange, you can visit our return portal.

Exemptions

We are unable to offer exchanges and store credit for the following items:

- Items purchased on sale or with a discount that is 20% off or more
- Items marked final sale
- Items purchased at a trunk show, pop-up shop or at any of our retailers
- Pre loved items
- Gift cards
- Giveaway prizes

Only customers in Bali are able to exchange sale items.

Faulty items

If you need help with any faulty SunDaze items, please drop our team an email at hello@sundazesurf.com before you plan to return your item as we should be able to resolve any issues a little quicker for you this way. The faulty item must be returned in original condition including original packaging – unwashed, unworn and with damages noted within the return request. Be sure to contact us within 14 days of receiving your order to be eligible for a refund.